Communication is multi-layered and multi-dimensional. People express themselves in layers. At the top most layer of the discovery process are “facts.” Stuff we put into forms and documkents. Below this is slightly complex inteelectual sheath that shares thoughts and opinions. And finally you have an emotional ore feeling circle. Further thoughts are ometimes expressed verbally and expressly. Sometimes thoughts are not shared at all. Emotions too are suppressed totally in socially driven culture where what others think matters more than what we truly want to do.
Inspirational leaders continuously sharpen the saw and learn to hone their communication skills. They no longer see people and their communication as black and white; they are able to see rich color and 3D images that bring out the underlying thoughts and emotions. They are also able to detect suppressed emotions pretty fast and help the other party to articulate and express them. When the issue is out it becomes an object available for analysis and resolution.
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